Refund policy

At D MARCIANO & F MARCIANO, we believe your bathroom should be a sanctuary of organization, hygiene, and style. We curate our soap dishes, toothbrush holders, and towel hooks with the utmost care for quality and durability. However, if a product doesn't meet your expectations or arrive in perfect condition, our risk-free return and refund policy is designed to make things right seamlessly.

30-Day Peace-of-Mind Guarantee

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a standard return:

  • The item must be unused, uninstalled, and in the same pristine condition that you received it.

  • It must be kept in its original packaging, including all protective wraps, hardware, or instruction inserts.

  • Proof of purchase (order confirmation, order number, or receipt) is required.

Damaged, Defective, or Incorrect Items

Bathroom accessories undergo transit, and while we package them securely, accidents occasionally happen. Please inspect your order upon arrival. If your soap dish arrives cracked, your toothbrush holder is damaged, or you receive the wrong towel hook finish:

  1. Contact us immediately at [email protected] within 48 hours of delivery.

  2. Provide your order number along with clear photos/videos showing the damaged item and packaging.

  3. Once verified, we will dispatch a replacement item at no extra cost to you, or process a full refund.

Non-Returnable Items

For hygiene and safety reasons, certain conditions apply:

  • Items showing signs of wear, liquid exposure, adhesive installation, or altered hardware cannot be returned unless verified as defective upon arrival.

  • Clearance, final sale, or gift card purchases are non-refundable.

Return Process & Shipping Instructions

To initiate a return, please follow these steps:

  1. Send an email to [email protected] with the subject line "Return Request - [Your Order Number]".

  2. State the reason for your return and specify whether you prefer a refund or an exchange.

  3. Once approved by our support team, securely package your item and mail it to our designated returns address:

D MARCIANO & F MARCIANO Returns Department

Contact: Shane Austin

Address: 3 Lilac Close, Springfield NSW 2250, Australia

Note: Unless the return is due to our error (e.g., defective or incorrect items), customers are responsible for paying the direct costs of returning the product. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked packages.

Refunds & Processing Time

  • Once your return is received and inspected at our Springfield facility, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be automatically processed to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven't received a refund yet, check your bank account or contact your credit card provider first; it may take time before your refund is officially posted. If you've done this and still have not received your refund, please reach out to [email protected].